Centralizing Utility Management for a National Restaurant Brand

A national restaurant brand with a retail footprint partnered with GETCHOICE! to centralize utility operations across 710 locations, 800 suppliers, and $100M in annual utility spend through a single portal.

The Challenge

For a national restaurant brand with a retail footprint, utility management was closely tied to day-to-day operations. Across 710 locations, the company needed to keep service active, payments current, account changes moving, and reporting consistent across a large supplier base.
The portfolio included approximately 3,000 monthly invoices and 800 utility suppliers, along with ongoing needs tied to new openings, closures, transfers, and supplier account updates. At this scale, utility issues were not just administrative. Delayed account setup, missed service changes, payment exceptions, or unusual usage patterns could affect location readiness, cost visibility, and operational continuity.
The company needed a centralized utility management model that could support both routine invoice activity and the full lifecycle of location changes.

The Solution

GETCHOICE! centralizes the company’s utility operations through GET: Smart Management Technology, creating a single portal for invoice processing, supplier payments, account activity, open/close services, reporting, and anomaly monitoring.
Through the platform, GETCHOICE! manages the utility workflow across the portfolio, from invoice intake and payment processing to supplier coordination and account updates. Enterprise-level reporting gives the company a clearer view of utility spend and usage, while anomalies are reported immediately to support faster review and resolution.

Key Takeaways

GETCHOICE! gives this national restaurant brand the structure and visibility needed to manage utility operations at enterprise scale. By centralizing invoices, supplier payments, open/close services, reporting, and anomaly detection through a single portal, GETCHOICE! helps keep operations consistent, costs visible, and late fees virtually zero.